Frequently asked questions

Default Mail Android • Open Settings • Tap Users & Accounts • Tap Add Account • Tap Exchange • On the "add your email address" screen, enter your full email address ([email protected]) • Tap Manual Setup • Enter the following information: • Domain – Username ([email protected]) • Password: enter your email password • Server: outlook.office365.com • Tap Next • Your phone will display Verifying for approximately five seconds • Tap Activate this device admin app • You will receive an on-screen confirmation: Your account is set up and your emails are on the way • Tap OK on the Remote Security Administration verification screen • Tap Next • By default, Mail, Contacts, Calendars and Tasks will be enabled Default Mail iOS • Open Settings • Tap Accounts & Passwords. • Tap Add Account • Tap Exchange • Enter your MUC email address ([email protected]) • Enter the description for this account (Examples: MUC Email, O365) • If you are running iOS 11 or later please do the following • Tap "Sign In" • Sign into WebAccess as you normally would • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar) • Tap Save • If you are NOT running iOS 11 or later please do the following • Tap "Configure Manually • Server: outlook.office365.com • Domain: [leave blank] • Username: [email protected] • Password: should already be filled in • Tap Next • Your phone will display Verifying for approximately five seconds. • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar) • Tap Save Outlook Apps for Android/IOS • Download Outlook from the Play Store/App Store • Press the Outlook App and Click get Started • Type in your MUC email and select "Add Account" • Log into the WebAccess

Passwords Must NOT: • Contain the user's account name • Contain the user’s first name or the user’s last name • Be the same as your previous passwords Passwords Must: • Be at least eight (8) characters in length • Contain characters from three (3) of the following four categories: • English uppercase characters (A through Z) • English lowercase characters (a through z) • Numbers (0 through 9) • Non-alphabetic (special) characters (for example, !, $, #, %)

Choose ONE of the following options: • Send an email to [email protected] with a scanned copy of MUC ID. • Submit a ticket to MUC Helpdesk (https://www.muc.edu.lb/it-ticket)with a scanned copy of MUC ID. • Pass by the IT Department in person at any time during office hours and present your MUC ID card.

• Access the MUC Instructor Portal link.(http://85.112.71.47:8010/UCMSYS/login_soft.php) • Go to forgot your password page. • Type your username and captcha, and click submit. • Check your MUC email inbox for a password reset email.

Choose ONE of the following options: • Send an email to [email protected] with a scanned copy of ID card or Passport. • Submit a ticket to MUC Helpdesk (https://www.muc.edu.lb/it-ticket)with a scanned copy of ID card or Passport. • Pass by the IT Department in person at any time during office hours and present your ID card or Passport.