IT Frequently Asked Questions

How can I set up MUC email account on mobile devices?


Default Mail Android

  • Open Settings
  • Tap Users & Accounts
  • Tap Add Account
  • Tap Exchange
  • On the "add your email address" screen, enter your full email address ([email protected])
  • Tap Manual Setup
  • Enter the following information:
    • Domain – Username ([email protected])
    • Password: enter your email password
    • Server: outlook.office365.com
  • Tap Next
  • Your phone will display Verifying for approximately five seconds
  • Tap Activate this device admin app
  • You will receive an on-screen confirmation: Your account is set up and your emails are on the way
  • Tap OK on the Remote Security Administration verification screen
  • Tap Next
  • By default, Mail, Contacts, Calendars and Tasks will be enabled

Default Mail iOS

  • Open Settings
  • Tap Accounts & Passwords.
  • Tap Add Account
  • Tap Exchange
  • Enter your MUC email address ([email protected])
  • Enter the description for this account (Examples: MUC Email, O365)
  • If you are running iOS 11 or later please do the following
  • Tap "Sign In"
  • Sign into WebAccess as you normally would
  • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar)
  • Tap Save

  • If you are NOT running iOS 11 or later please do the following
  • Tap "Configure Manually
  • Server: outlook.office365.com
  • Domain: [leave blank]
  • Username: [email protected]
  • Password: should already be filled in
  • Tap Next
  • Your phone will display Verifying for approximately five seconds.
  • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar)
  • Tap Save

Outlook Apps for Android/IOS

  • Download Outlook from the Play Store/App Store
  • Press the Outlook App and Click get Started
  • Type in your MUC email and select "Add Account"
  • Log into the WebAccess




What are the complex password criteria?


Passwords Must NOT:

  • Contain the user's account name
  • Contain the user’s first name or the user’s last name
  • Be the same as your previous passwords
Passwords Must:
  • Be at least eight (8) characters in length
  • Contain characters from three (3) of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Numbers (0 through 9)
    • Non-alphabetic (special) characters (for example, !, $, #, %)




How can student change/reset the MUC email/portal password?


Choose ONE of the following options:

  • Send an email to [email protected] with a scanned copy of MUC ID.
  • Submit a ticket to MUC Helpdesk with a scanned copy of MUC ID.
  • Pass by the IT Department in person at any time during office hours and present your MUC ID card.




How can Instructor reset the MUC email password?


Choose ONE of the following options:

  • Send an email to [email protected] with a scanned copy of ID card or Passport.
  • Submit a ticket to MUC Helpdesk with a scanned copy of ID card or Passport.
  • Pass by the IT Department in person at any time during office hours and present your ID card or Passport.




How can Instructor reset the MUC portal password?


  • Access the MUC Instructor Portal link.
  • Go to forgot your password page.
  • Type your username and captcha, and click submit.
  • Check your MUC email inbox for a password reset email.





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